FAQ: Orders

When do I pay for my order?

All payments must be made when the order is placed.

Is there a minimum dollar amount for my order?

No

How do I know if my internet order was processed?

Your order was processed if it was confirmed and assigned an order number.

How do I return a product damaged during shipment?

Coordination of shipment-damaged products is handled by OneInc, Inc. We will cover items damaged by FedEx or UPS. We do not cover shipment-damaged products shipped via the US Postal Service. The procedures to replace a damaged shipment are as follows:

• For items shipped via as "non-freight" service (Most shipments are non-freight.)
1. The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
2. After the shipment carrier picks up the damaged shipment notify ONEinc of the situation via email at dropship@oneinc.com. Include the LotsofInflatables.com invoice/receipt number and your purchase order number as well as a description of the damage.
3. ONEinc will replace the shipment at no additional cost after ONEinc has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
• For items shipped via freight service (Freight service is used for individual items over 150 pounds.)
1. The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
2. The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.

3. ONEinc will replace the item at no additional cost after ONEinc has verified that the item was in fact damaged during shipment. This process will take a minimum of 2 weeks.

ONEinc will not cover a shipping damage return and/or replacement in which the customer fails to follow the proper procedure.

Are the products guaranteed to be in stock?

We make every attempt to ensure our products are in stock; however, our inventory is not guaranteed. Also, we cannot guarantee restock dates. Likewise product descriptions and designs may also change without notice.

What kind of warranties do you have?

We warrant our products to be free of defects in material and workmanship for 30 days from the shipment date unless otherwise noted. Additionally, the Intex pool filter pumps have a one year warranty, serviced by the Intex Corporation.

Do you accept Checks, or Money Orders?

No, we do not accept checks or money orders. Payment can be made using Visa, Master Card, Discover or American Express. You can use your Visa debit card.

What is the replacement policy for a product that was received as a gift and no receipt is available?

If a product was received as a gift and the you do not have a receipt, contact Intex contact directly --- Intex Recreation Corp 14779 Bar Harbor Road Fontana CA 92336 800-234-6839 http://www.intexstore.com --- to determine if your product can be returned or not and what conditions, if any, apply.

Is there a shipping and handling charge when I place an order?

A standard shipping and handling charge is calculated into every order, regardless of the shipping method.

How do I contact the Intex company?

Mailing address: Intex Recreation Corp 14779 Bar Harbor Road Fontana CA 92336
Customer Service: 800-234-6839
Website for Replacement Parts: http://www.intexstore.com

FAQ: Inflatable Air Mattresses

Why doesn't the product measure out to the size stated on the box?

Some of our airbeds state the approximate inflated size; others state the approximate deflated size. Make sure you are checking the correct measurement. All sizes are approximate as each bed is individually sealed to assure quality. The amount of air pressure you use will also affect the inflated measurements.

If my airbed has a leak, how can I find it?

First, make sure the cap and plug are secure. You can use liquid soap in a squirt bottle in order to spray the seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect).

Since my airbed has flocking, how can I use the repair patch - it won't adhere to the flocking.

The repair patch is designed for vinyl surfaces only; however, a fine sandpaper, such as an emery board, may be used to gently rub away the flocking. When that is complete the repair patch will hold.

How can I clean the flocking?

With mild soapy water. Thoroughly rinse and air dry.

What is the approximate weight capacity of the Intex airbeds?

Twin size = 300 lbs.

Double, Queen, King and Rising Comfort Queen = 600 lbs.

Why isn't there any kind of warranty included on or in the box?

There is no extended warranty on air mattresses. We accept returns within 30 days of shipment. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip. We will issue credit upon approval of returned merchandise. We will not issue credit for returned merchandise damaged in shipment. See procedure on How to Return Products Damaged in Shipment.

What pump should I use with my airbed?

All Intex Double Quick Hand Pumps, Bellows Foot Pumps, and Quick-Fill Electric Pumps will work on all Intex products.

Will the Quick-Fill or the Fast-Fill Rechargeable Pump inflate my airbed?

Only if your airbed was designed for use with this pump.

Why won't my Quick-Fill Rechargeable Pump work? I turn it on and nothing happens.

Approximately 70 minutes (DC) or 10 hours (AC) are required to fully charge the batteries. This applies to the first charge and subsequent recharges.

Why won't my Fast-Fill Rechargeable Pump work? I turn it on and nothing happens.

Approximately 18 hours are required to fully charge the batteries. This applies to the first charge and all subsequent recharges.

I misplaced the transformer to my Fast-Fill Pump. Which transformer do I purchase to replace it?

FAQ: Swim Center Pools

Does Intex have a filter pump for the Swim Center Pool?

Yes. The Model M1 filter pump can be used. All other Intex filter pumps are to be used with the larger above ground pools such as the 10', 12', 15' and 18' pools.

Can chemicals be used?

Yes, consult your local pool supply dealer.

Can the "Fast-Fill Rechargeable Pump" be used to inflate Swim Center pools?

The Fast-Fill Rechargeable Pump can only be used on Family Swim Center Pools that originally come with the special Fast-Fill Valve.

Are pool covers available for the Family Swim Center Pools?

No, not at this time. Feel free to contact the manufacturer in the future to see if any become available: Intex Recreation Corp 14779 Bar Harbor Road  Fontana CA 92336 800-234-6839 http://www.intexstore.com