FAQ: Shipping
►When
will my order ship?
Orders are shipped on normal business days,
usually Monday through Friday, excluding holidays. Orders received by 1:30PM
Eastern Standard Time usually ship that same day.
►Should
I use "signature" delivery?
Yes. We strongly encourage you to use a signature
to confirm your delivery.
A signature delivery helps to make sure that your
package gets delivered to the correct address and helps to minimize "lost"
packages. If there is a problem with the delivery, such as a lost package,
some shipping companies may not process the claim if a delivery was made with
no signature.
Most of our packages are shipped via UPS. If you
have questions about UPS delivery methods, click
here or visit www.UPS.com.
There is no additional charge to request a
signature for delivery.
If you have any special instructions relating to
the signature at delivery time, you can specify them in the Special Shipping
Instructions box and we’ll pass them along to the shipping company.
►How
much will shipping cost?
The shipping cost depends on the destination,
weight and size of the order. Follow the steps below to calculate the shipping
costs. This will give you a SUBTOTAL, SHIPPING COSTS and the TOTAL PRICE
before you enter your payment information.
-
Add the item(s) you wish to purchase to your
shopping cart
-
Click the CHECK OUT button
-
Enter your shipping information.
-
Click the NEXT button.
TIP: If you think the total cost is
too high and you're only buying one item, add one more item to your order.
You'll save 10% off your order (excluding shipping and sales tax).
►How
do I track my order?
Within 2 to 3 business days of placing an order,
you'll receive an email with the name of the carrier and the tracking
number(s). You can see the details of your order at any time by visiting our
ORDER TRACKING
page and entering your order number. You
can also track your shipment by visiting
www.UPS.com and
entering your tracking number.
TIP: The easiest way to enter your order number is
to copy and paste the number from your confirmation e-mail.
► When
will I receive my order?
You should receive your order in 2 to 7 business
days, depending on the shipping destination, the size of the order and the day
and time you place your order. After you've received your email with the
shipment details, you can visit the carrier's website for more details about
your shipment.
►How
can I get my order faster than Ground?
No. At this time we only offer Ground
shipping.
► Can
orders be shipped to Canada or internationally?
No. At this time we only ship within the
continental United States.
►
Do you ship to P.O. Boxes?
No. You need a valid United States Post Office
address. If you're not sure if you have a valid address,
go to the US
Post Office to check your address.
► Do
you always ship using UPS?
Most of the time we use UPS. There may be times
when we choose a different carrier. After your order ships, you'll receive an
email identifying the carrier and the tracking number(s).
►What
happens if I refuse delivery of my order?
Refusing to accept the delivery of your order does
not constitute a cancellation of that order. You are still responsible for all
costs associated with shipping the order to you. The refund that you will
receive is only for the merchandise returned to us. The shipping costs of your
order will not be refunded to you.
►What
does this error message mean and what do I do?
Error message: "The
maximum per package weight for the selected service from the selected country
is 150 pounds. (111035) Please contact the merchant for other shipping
options."
The total weight of your order is
150 pounds or more. You can split into two orders, making sure each is less
than 150 pounds. Or you can send
us an email and ask for assistance.